5 skills personal security guards must have

Potential-Security-1_The-Main-Responsibilities-of-Private-Security-Guards_Image.jpg

The increase in crime has increasingly raised concerns about security in the country’s big cities. Thus, condominiums, companies, and citizens, in general, have sought to improve their security systems more and more. Within this context, human resources play a fundamental role in a quality security system: it is essential to have competent and well-trained professionals, including both the concierge and the surveillance team.

With years of experience in recruiting and training personnel, we have identified 5 common characteristics in the profile of good security professional. This information is important both for assisting in the recruitment and selection process, as well as for training and supervision.

Good Personal Presentation

The concept of ‘Personal appearance’ involves everything from physical appearance and personal hygiene, to the individual’s professional posture. Security positions, due to the type of service provided, require a conservative and sober personal appearance and, therefore, any trace of extravagance or informality should be avoided. Professionals with a good personal appearance convey an image of professionalism, attention, and preparation, increasing the sense of security in the places where they work.

In addition to that, they should be cordial and sympathetic. Many security professionals confuse complying with procedures with rudeness and brutality. Warmth and friendliness are important characteristics for a security professional, as they are not only positive for the image of the organization they represent but also ensure that security rules are complied with without generating unnecessary friction, which only wastes energy. One must learn to say ‘no’ in a determined, convincing, and polite way to enforce a regulation that is being disobeyed. But one must also always be considerate of those who request information, trying to help with whatever is needed. When carrying out an order, always be very careful not to show arrogance, authoritarianism, or any kind of brutality.

Discipline and Responsibility

Responsibility and discipline are understood as the ability to constantly comply with established routines and procedures. In the security field, this point is especially critical, due to the long hours that professionals are usually subjected to and the lack of action most of the time. It is not easy to maintain an attentive posture during a 12-hour workday, without deviating from established functions. Therefore, not everyone has a suitable profile for security positions. And that’s why it’s very important to investigate your experience and job performance to make sure you have the right fit!

Good Communication

Good verbal and written communication is an indispensable tool for a good security guard. Knowing how to express yourself correctly, in a polite, formal way, without slang and mistakes in the language, conveys reliability, authority, and credibility to the security team, facilitating compliance with procedures. It is important to always express yourself objectively and slowly, with an appropriate tone of voice – not too loud, not too quiet – always ensuring that the interlocutor understands the message being conveyed.

However, often contrary to what is imagined, within the communication process, as important as transmitting information is knowing how to receive it, whether written or verbal. A good security professional must know how to listen and be able to read carefully. It is important to always look and pay attention to who is speaking, not just out of respect, but to make the person feel heard. It is also important to be aware of good communication practices via radio and telephone. Radio communication is a very common activity for the security professional and he/she must be duly qualified for the correct use of the available equipment, not only from the point of view of technology but also knowledge of the commonly used communication codes. Unfortunately, it is still quite common to misuse radios and telephones for games and non-safety matters. This kind of attitude is incompatible with a security team that strives for quality and efficiency.

Attention & Good Visual Memory

The security professional must always be aware of all situations that may indicate risks to the location. Lights on that should be off, doors and windows open that should be closed, strange noises, movement of strange people, cars that successively pass in front of the street. Nothing should escape good security professionals. For this, a good visual memory is essential. Being able to save faces, license plates, models, and vehicle colours greatly helps to improve the performance of the security system. It can be said, without exaggeration, that attention and good visual memory are essential for the preventive action of security.

Secrecy & Discretion

Professionals working in the security area must maintain the strictest confidentiality regarding information, comments, documents, assets, specifications, or innovations that they may eventually have access to in the exercise of their functions. The disclosure of such information harms the security system and, especially, the reliability of the professional who is disclosing it. Under no circumstances should comments be made about the organization you work for, or about the assets of clients, outside working hours. You must never provide information about the company or condominium if approached in person or by telephone. Always politely respond that you are ‘not authorized to provide any information. When hiring, be wary of overly expansive candidates who talk too much. A good security guard usually speaks little and is very discreet.

This is a list of just some of the major qualities a personal security guard should possess. If you are hiring a guard, make sure he is someone trustworthy and checks off all these characteristics. However, if you think this is too much hassle and work for you to do, you can simply hire a security service provider to find the right guard for you. You can contact Potential security for all kinds of security services. They provide all kinds of safety services from guard services to event services to mobile services.  You name it and they have it! All you need to do is put your trust in them and secure yourself from all threats and dangers that may come your way.  

Ins And Outs Of CCTV Camera Security

Security cameras are one of the best products to use in the modern era to keep an eye on your surrounding while staying inside your house. Making the best use of it still includes some expertise.

Nowadays, we see CCTV cameras installed in every office, building, commercial and residential area, and even on the streets. The increased use of CCTV cameras is due to their high proficiency in serving society. The cameras that we see installed at every corner are not just small devices. They are recorders of movements happening around and can serve in ways we may not even know.

There are many different types of CCTV cameras available in the market today. You can choose one that fits your budget and needs. However, before you buy a camera, there are certain things that you need to know.

Do you know that the most widely used CCTV security cameras come with some pros and cons? If you want to know about their advantages and disadvantages in detail, continue reading this article.

Pros:

  1. Reduces crimes
  2. Records the movements around your surroundings
  3. Work as an evidence
  4. Determine reality
  5. Keep the records

Reduces Crimes

CCTV camera helps in reducing the crime rate in society. When people know that their activities are recorded and they might be prosecuted for any wrong-doings, they generally don’t dare to do anything around the CCTV Camera. This is one of the most known and appreciated benefits of CCTV Security cameras. We can trust these cameras to reduce the criminal activities in our surroundings.

Record the movements around your surroundings

CCTV cameras record the people and their movement in your surroundings. People knowing that they are being recorded is cause for enough alarm for them to make the right move only. Any suspicious activity would be caught on tape and those performing such activities could be caught at any moment. If you are thinking of uninterrupted ways to record every single movement of people crossing your house, you can install a CCTV camera as per your needs. 

Serves as an evidence

Video footage recorded on CCTV cameras works as evidence. You can connect the cameras with a computer system and get the recorded videos. This is commonly used for identifying a suspicious person or an activity that happened in the areas covered by the cameras. This

footage has legal standing and can be used in a court of law.

Determine Reality

These footages show the reality and if you are using a high-quality camera, you can zoom in and identify the culprits. You can also check the voice of the cameras to listen to the conversation and the sound of the footage. We can say when you need to determine reality, CCTV camera footage can work as an absolute resource for making things right without a doubt.

Maintains Records

CCTV camera footage can be saved and used later, as per one’s need. The recorded videos can be saved in the camera or the computer systems.

Now, let us discuss some disadvantages of CCTV cameras.

  1. Privacy is sometimes an issue
  2. It is a bit costly
  3. CCTV cameras can be vulnerable at times
  4. Cannot stop the robberies

Privacy is Compromised

There are some examples from the past where CCTV cameras have unsolved issues, especially in professional matters. There are several cases from history where workers have raised objections to be under constant supervision which is a bit exhausting at times, that too without their consent.

The complaints recorded by the employees regarding unnecessary supervision through CCTV cameras count as a demerit of the CCTV security system. No one likes to be watched all the time without their permission. Companies that have CCTV cameras installed in their workspaces need to understand that it is one of the violating rules that can make the worker leave the place and go for another opportunity. A constant eye on an employee can make you lose one.

High Costs

While artificial cameras may not be costly, the real ones cost a lot and your security expenses may increase in a blink of an eye. The prices of the security cameras depend on the qualities, features, and the number of cameras along with the monitoring systems you buy.

After purchasing the equipment, getting them installed by a professional and their maintenance after some time means additional costs. If you’re planning of installing the cameras yourself, give up this idea until you are sure that you have complete and good knowledge of wiring systems, or else you may end up damaging the cameras.

CCTV cameras can be vulnerable at times

When the users of CCTV security cameras try to stay updated on the latest security systems, they should always keep in mind that interlopers and criminals are doing the same too. A smarty and clever criminal will probably entire knowledge about the latest and u and may have figured out a way to go undetected.

Never forget that technology-oriented criminals might have undergone the technology and found out ways to disable or disconnect them from the major power source. Plus, if he notices your cameras as even fake cameras placed on the walls, they can be utterly useless in any crime prevention.

Cannot stop the robberies

The basic purpose of the security cameras is to enable users to record footage for later use and to help stop criminals, and to receive justice from the law. You should always keep in mind that these cameras cannot stop a crime when it is in progress. Cameras are not capable of alerting neighbours or calling the police instantly as an alarm system would.

That being said, these devices still provide peace of mind and comfort that you are being protected by a pair of watchful eyes that can identify any intruders making it easy for law enforcement agencies to take action.

6 Workplace Violence Prevention Tips

Workplace-violence
Workplace-violence

The worst thing about violence is that it is not bound to gender. Male, female, or trans, violence has become a norm today. We kill our talent by supporting violence.

Now, if you are wondering what does supporting violence mean? It means watching violence and not doing anything to stop it. Victims of violence including domestic, physical, or mental violence, lose their trust in humanity.

If you have been witnessing violence at your workplace or are a victim of violence, here is what you should do.

Pay Attention to the Initial Signs

Pay more attention to the initial signs of violence that may result in a violent situation. Whenever you feel like there is a person or a group of people who are provoking violence and can disturb the environment, make sure you report it. If you do not stop the initial signs of increasing violence in your workplace, you would experience some major negative results in the future.

If you have figured out the initial signs, it is time for you to take precautionary measures. Start by giving warnings to people who are causing violence. If it doesn’t work then, expel people. Such an approach will not only keep the environment safe but will also work as an example for other people to follow.

Promote Respect and harmony

One of the fastest ways of eliminating violence from your workplace is to increase interaction and promote an environment that is conducive to teamwork among employees. People should be aware of who they are working with and this is only possible when they communicate.

Make your employees be friends with each other and know each other. When they will be friends and help each other, there will be 0% chances of violence in your workspace.

Inspire Your Employees to Take Distinct Differences

Changes in personalities or leadership style differences exist in every workplace. If left unresolved, these issues could result in job displeasure or depression, and even violence including domestic and mental. Constant issues of violence may result in high turnover and cultural problems for your organization. Help negate conflict by organizing activities to help the team in getting to know each other and accept the personality differences as positive attributes.

After people accept that they are different from others and have different personality traits, their sense of generating violence in the workplace will automatically decrease. People do not like to harm their friends on purpose, so from the time you start your workplace, make sure that the people working there become your friends.

Start a strict anti-violence act

Stop workplace violence by making strict policies that encourage your employees to complain about violent, harassing behaviours, degrading, and any other sign of danger that can make the company a place of violence. Such policies play a major role in removing undesirable employee behaviour and leaves no space for favouritism amongst employees.

Managers must apply the mentioned Anti-violence rules and consistent punishment for people spreading violence no matter who violates the policy. Make sure all of your employees are well aware of the significances of violating the policy rules. The strict rules and stance will help to show your workplace’s commitment to eliminating elements that cause violence.

Here are few points that you should never neglect, as it may cause violence amongst employees:

  1. Equal leaves
  2. Equal increments and bonuses
  3. Equal involvement in the official matters
  4. Equal rights in terms of policies
  5. Providing equal promotion opportunities

Give Warning Signs with Extreme Results

You should never ignore a single sign of violence. No matter how close an employee is to you, never ignore a single sign that can courage violence. Give your employees warnings along with the indications of worst results. Show them examples of what can happen if anyone is found guilty in the case. Tell your employees about the consequences that can happen to the culprits. Tell them that they are highly supervised and always monitored by the higher authorities.

Make sure that your employees are well aware of what can happen if things ever go wrong. Make and apply strict policies with no concessions regardless of the positions of the senior and junior employees.

Install CCTV cameras

The above tips were majorly about the inside environment of the organization. However, the risk of outside violence is always there, especially if your office is in an area with a higher crime rate. Installing CCTV Cameras is the best way to prevent such violence from internal and external factors. While it keeps the chances of violence at the lowest level, it can also help in the identification of the culprits.

You will witness a significant decrease in the violence ratio of your workplace after applying the mentioned points. All supervisors and CEOs should keep an eye on their workplace and the environment regardless of how busy they are. Sometimes innocent victims are too scared to complain. If you need help regarding the installation of CCTV cameras in your workplace, you know you can bank on Potential Security all the time.

8 Things To Know Before Hiring A Security Guard

Hiring a private security guard to ensure excessive safety, and security has become common these days, but are you choosing the right person to guard you or not? This can be hard to assure sometimes. One needs to be very careful while making this choice because it is a crucial decision to take.

If you are willing to hire a security guard or a group of guards, focus upon these factors while hiring:

  1. Identify your needs
  2. Have a detailed discussion, and ask many questions
  3. Ensure punctuality and activeness
  4. Should have 5 to 7 years experience
  5. The minimum wage rate of the country
  6. Make them familiar with family and friends
  7. Major focus upon principal Job
  8. Treat them with respect

Identify your needs

It depends that what you need to hire the guard for. You may need one security guard in your home, or office. In that case, you will need to inquire about his background and the rest of the relevant details.

When you want to hire more than one guard for a business setup or an office setup, then you will have to search for the most reliable private firm, such as Potential Security, to provide you with the best security. 

On the other hand, when you are hiring security guards for a house or personal detail, then it is better to choose any small, but reliable agency so that your entire family can coordinate with representatives of that specific firm that will result in the development of a personal and long-lasting relationship.

You can also take help from your near ones that can be close friends or relatives who can be trusted and are well aware of the job of a guard. While when you will be hiring a guard or a group of guards, one thing which is most important to develop is, trust.

Have a detailed discussion, and ask many questions

When hiring an agency or a guard, have a detailed discussion with them, and be open about your concerns.

You should ask them as many questions as you can, and fully explore all available options. Ask about their experience, religious views, social issues, their attitude, and temper, etc, to have a deeper idea of their capabilities.

Additionally, always check the background of the person, or the agency when you are in the process of hiring.

Ensure punctuality and activeness

A security guard`s job is not an easy one and requires full concentration as one will have to stay alert all the time. Make sure that when you are hiring a guard, he must be sharp, and should be active all the time.

Also, the security guard needs to be punctual, because even a second’s delay can harm your safety whether it is the security of your house, office, or your own life!

The same is the case when you hire an agency. Make sure that all guards in the group should have these qualities, and they all should be tested individually.

If you are hiring a guard for your residence, then do provide him with a comfortable seating chair, and a designated post where he can comfortably sit to stay alert, and active.

It is more preferable to hire a person who lives nearby so that he can be punctual, and be there on time, each day.

There are certain things you should discuss with the guard beforehand, such as, how many leaves he will take in a month, will the guard provide any reliable substitute if he won`t be able to come in case of an emergency.

If it’s an agency, will the agency be providing you with the alternative if a guard or several guards will be absent?

Should have 5 to 7 years experience

Security guards do not have the margin of a single error, because one error can result in a bad incident. This perfection can only come when the guard is experienced and would be used to handling such situations.

So, your security guard should have at least 5 to 7 years of experience in the relevant field to provide you best protection, ensuring your complete security.

Additionally, it is better if they know driving so that you can take them along everywhere, even when your driver is on leave, or they can drive you home in case of an emergency.

One important thing to be sure of is that your guard should know how to use a gun or any other weapon to maximize your security and let people know that it is not easy to harm you.

Moreover, the age of your security guard should be above 35, and below 45, and should be medically fit.

The minimum wage rate of the country

Depending upon for what purpose you are hiring a security guard, the salary will vary. For example, if you are hiring a retired armed forces guard then it will be costly in comparison to a civilian security guard.

Make sure that the salary of your guard is better than the minimum wage rate of the country. This will keep your guard loyal to you, and no one will ever be able to bribe him.

Make them familiar with family and friends

Your guard should know your near ones by face as well as by their identity so that no unknown person can enter the premises of your house or office without proper checking.

The weapon they are provided with should be handled with care and should be kept safely to avoid any mishap.

Major focus upon principal Job

The security guards should not be indulged in doing grocery, household, washing, cleaning, or any such responsibilities which do not fall in the list of their tasks.

They should not be over-burdened, and their major focus should be entirely upon ensuring the safety of the house, and its members. The same goes for an office or a business setup guard.

They should focus on their assigned tasks, and that is it.

Treat them with respect

Lastly, always respect your security guards because they are risking their lives for you by securing you, and nothing envious regarding you should come to their mind.

Hence, be on good terms with them, be friendly, and give them respect, along with appreciation.

If you want to get reliable security services, then you should make Potential Security your number one choice!

Retail Security Services

Potential Security gives Retail Security Services to a wide range of retail companies including malls, retail stores, and department stores of all sizes. Retail holders, their customers, and workers, all need to feel welcome and secure at your premises. These days, if you are business owners or if you have lots of property you really need security services to protect them. Retail security guard Vancouver includes important software and hardware and well-trained service providers who combine knowledge of security, digitalization, and automation.

Retail loss prevention includes several activities, programs, and functions created to decrease a retailer’s loss due to crime, theft, operating deficiencies, and control deficits. Potential Security operates wisely with your business to get control of business contingencies and losses. Our security services decrease loss and as well as security guards protect workers from potentially violent conditions and engage with suspected criminals. You don’t need to worry about anything at your premises when you hire these services. Retail security services Vancouver follows the end to end method of security that includes optimization, consulting, and implementation.

Retail business owners must take important steps to secure merchandise from crime and theft because shoplifting is a growing problem these days. Our main goal is without causing any type of disruption to the clients or their business, effectively decreasing the risk of shoplifting in the mall. Retail security guard services Vancouver ensures that your business is safe from all the crimes and thefts.

Some Of Our Retail Security Services Includes:

  • Bag Checks: Bag checks are a simple or effective method to prevent crime and theft. This will be helpful in checking if they’re hiding any items on their bags or make sure that products match with their receipts.
  • Instore Nonuniform Deterrence: It is really important to have a security guard outside your store to keep track of outgoing and incoming traffic while your workers do their jobs and also they can deter shoplifters. This is because the employees can become distracted when there is a rush at your store.
  • Store Audits: You can tell our team at Potential Security what parts of your store you would like to audit. To address potential security issues and identify loss prevention, our team will then complete a store audit.
  • Mystery Shop System: You can check all the things like how your store is operating and review your staff’s customer service with the help of the mystery shop program. Moreover, it is efficient for preventing theft in your store.
  • Consultation: To discuss your needs and requirements for your mall, department store, and retail store, meet with our team. We will go over what is best for your company culture, security needs, and budget.
  • Floor Walking: Our security team can give your department store, mall, and retail store floorwalkers who will mix in while maintaining their eye out for robbers and shoplifters.

You must go for a potential security company if you are planning to increase your retail security by hiring retail security guards services in Vancouver. We give the best well trained and experienced security guard who fits according to your business requirements. Contact us and get more information about how we can help with your loss prevention program.

Retail Security Services

Retail Security Guards Vancouver

Potential Security gives Retail Security Services to a wide range of retail companies including malls, retail stores, and department stores of all sizes. Retail holders, their customers, and workers, all need to feel welcome and secure at your premises.These days, if you are business owners or if you have lots of property you really need security services to protect them. Retail security guard Vancouver include the important software and hardware and well-trained service providers who combine knowledge of security, digitalization, and automation.

Retail loss prevention includes several activities, programs, and functions created to decrease a retailer’s loss due to crime, theft, operating deficiencies, and control deficits. Potential Security operates wisely with your business to get control of business contingencies and losses. Our security services decrease loss and as well as security guards protect workers from potentially violent conditions and engage with suspected criminals. You don’t need to worry about anything at your premises when you hire these services. Retail security services Vancouver follows the end to end method of security that includes optimization, consulting, and implementation.

Retail business owners must take important steps to secure merchandise from crime and theft because shoplifting is a growing problem these days. Our main goal is without causing any type of disruption to the clients or their business, effectively decreasing the risk of shoplifting in the mall. Retail security guard services Vancouver ensures that your business is safe from all the crimes and thefts.

Some Of Our Retail Security Services Includes:

  • Bag Checks: Bag checks are a simple or effective method to prevent crime and theft. This will be helpful in checking if they’re hiding any items on their bags or make sure that products match with their receipts.
  • Instore Nonuniform Deterrence: It is really important to have a security guard outside your store to keep track of outgoing and incoming traffic while your workers do their jobs and also they can deter shoplifters. This is because the employees can become distracted when there is a rush at your store.
  • Store Audits: You can tell our team at Potential Security what parts of your store you would like to audit. To address potential security issues and identify loss prevention, our team will then complete a store audit.
  • Mystery Shop System: You can check all the things like how your store is operating and review your staff’s customer service with the help of the mystery shop program. Moreover, it is efficient for preventing theft in your store.
  • Consultation: To discuss your needs and requirements for your mall, department store, and retail store, meet with our team. We will go over what is best for your company culture, security needs, and budget.
  • Floor Walking: Our security team can give your department store, mall, and retail store floorwalkers who will mix in while maintaining their eye out for robbers and shoplifters.

 

You must go for a potential security company if you are planning to increase your retail security by hiring retail security guards services in Vancouver. We give the best well trained and experienced security guard who fits according to your business requirements. Contact us and get more information about how we can help with your loss prevention program.